Sales Policy

Effective Date: December 12, 2024

At Jivon Luxury, we are dedicated to offering an exclusive selection of high-end fashion and luxury items. Our Sales Policy outlines the terms and conditions under which products are sold on our website, ensuring a seamless and secure shopping experience for our customers.

1. Order Processing

  • Order Confirmation: Once an order is placed, you will receive an email confirming your order details. This email serves as an acknowledgment of your order but does not constitute acceptance. We reserve the right to accept or decline an order at our discretion.
  • Payment Authorization: All payments must be authorized before your order is processed. We accept a variety of secure payment methods including major credit cards, PayPal, and bank transfers. Please ensure that the payment method used is valid and has sufficient funds.

2. Product Availability

  • Stock Levels: While we strive to maintain up-to-date stock information, some products may become unavailable after your order is placed. In this case, we will notify you and provide alternative options or issue a full refund if the product is out of stock.

3. Shipping and Delivery

  • Shipping Methods: We offer both standard and expedited shipping options. Shipping fees will be calculated at checkout, based on the selected delivery method and shipping location.
  • Processing Time: Orders are processed during business hours, Monday through Friday, excluding public holidays. Please allow 1-3 business days for order processing before shipping.

4. Taxes and Duties

  • Sales Tax: Sales tax is applicable where required by law. The tax amount will be calculated and displayed at checkout based on your shipping location.
  • Customs Duties: International customers are responsible for any applicable import duties, taxes, or fees upon delivery. These charges are not included in the purchase price or shipping fees.

5. Changes to Orders

  • Modification or Cancellation: If you wish to modify or cancel your order, please contact our customer service team as soon as possible. Orders that have already been processed or shipped cannot be changed or canceled.

6. Customer Support

If you have any questions about our sales policy, please do not hesitate to contact us at contact@jivonluxury.site or call (555) 987-6543.